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We have a 30-day return policy (Only USA), which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@mymagicglobe.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@mymagicglobe.com
Any claims for damages or discrepancies must be submitted to Magic Globe within five (5) business days of receiving your order.
You must notify Magic Globe Customer Service by email or phone.
Every order is carefully packed to ensure it arrives undamaged.
In the event that your shipment arrives damaged, please follow the steps below:
1) DO NOT ship the package back to us.
2) Keep all packaging (including the damaged merchandise) in its original carton for at least 7 business days, since Carrier may wish to inspect the package.
3) Contact Us! We will contact Carrier and ship out a replacement item as soon as possible.
4) Carrier will contact you to confirm and decide what they want to do with the package.
5) Carrier will either contact you or us and advise on what procedure to follow.
In the event that your shipment is missing, please follow the steps below:
1) Check around your home or business to see if carrier left your package in a hidden area.
2) Check with family, colleagues, friends or neighbors.
3) Wait 1 extra day. Sometimes carriers deliver a day after they state package is delivered.
4) Email us at hello@mymagicglobe.com or, call us at 833-27-MAGIC (62442) to let us know. We will do our best to help.
Unopened merchandise may be returned in its original condition within 30 days of receiving your order.
Once your order is received, we will inspect the items and the credit will be posted back to your card minus applicable shipping charges.
Even if you received a Free Shipping offer at time of order placement, we will refund your card minus the original cost of shipping your order to you.
All product will be inspected upon return.
NOTE: Return Merchandise Authorization (RMA) Number is required.
Email us at hello@mymagicglobe.com or call us at 833-27-MAGIC (62442) to obtain your RMA Number prior to shipping your package back.
We can only refund shipping costs and void the restocking charges if the return is a result of our error.
Ship back to us, at your expense, via UPS, FedEx or USPS Priority Mail with Insurance and tracking.
UPS and FedEx have tracking and automatic insurance of $100 included at no additional charge.
Save your tracking number in case we need it.
(Final sale orders do not qualify for returns. Final sale orders refer to the following: Closeout Orders, Special/Custom Orders and Large Orders which are $500.00 or more.)
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.