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Welcome to Magic Globe! Before your purchase, please read the policy below. Any questions please contact us freely, we would offer help as we can. Thank you!
Orders shipped to physical addresses in the continental US are sent via UPS, Fedex, or Freight.
Orders shipped to physical addresses in non-continental US are sent via UPS, Fedex, Freight, or USPS.
Orders addressed to PO Box and APO (Military Addresses) are shipped via USPS (US Postal Service).
Expedited shipping is available for most orders through the checkout page. If you do not see an option for expedited shipping, please contact us.
Please note that if an expedited order does not arrive in time due to to severe weather, the expedited shipping fee can not be refunded.
That is due to the carriers' policy which states that they will still charge us the expedited fees.
Magic Globe strives to ship all orders the same business day, Monday through Friday.
Orders placed after 5pm PST are processed the next business day.
Magic Globe offers real-time stocking information to help you with your purchasing decision.
All orders are shipped out of our Los Angeles Warehouse and delivery takes 1-6 business days within the continental US.
If an order is placed on the weekend, it will only be shipped on the next business day (usually Monday, unless there is a holiday or long weekend)
If an item is on back order, the shipment will be delayed. In such case, we will contact you as soon as possible to see what you would like to do.
Please allow for longer shipping time during holidays seasons and/or bad weather conditions.
Any claims for damages or discrepancies must be submitted to Magic Globe within five (5) business days of receiving your order.
You must notify Magic Globe Customer Service by email or phone.
Every order is carefully packed to ensure it arrives undamaged.
In the event that your shipment arrives damaged, please follow the steps below:
1) DO NOT ship the package back to us.
2) Keep all packaging (including the damaged merchandise) in its original carton for at least 7 business days, since Carrier may wish to inspect the package.
3) Contact Us! We will contact Carrier and ship out a replacement item as soon as possible.
4) Carrier will contact you to confirm and decide what they want to do with the package.
5) Carrier will either contact you or us and advise on what procedure to follow.
In the event that your shipment is missing, please follow the steps below:
1) Check around your home or business to see if carrier left your package in a hidden area.
2) Check with family, colleagues, friends or neighbors.
3) Wait 1 extra day. Sometimes carriers deliver a day after they state package is delivered.
4) Email us at hello@mymagicglobe.com or, call us at 833-27-MAGIC (62442) to let us know. We will do our best to help.
Unopened merchandise may be returned in its original condition within 30 days of receiving your order.
Once your order is received, we will inspect the items and the credit will be posted back to your card minus applicable shipping charges.
Even if you received a Free Shipping offer at time of order placement, we will refund your card minus the original cost of shipping your order to you.
All product will be inspected upon return.
NOTE: Return Merchandise Authorization (RMA) Number is required.
Email us at hello@mymagicglobe.com or call us at 833-27-MAGIC (62442) to obtain your RMA Number prior to shipping your package back.
We can only refund shipping costs and void the restocking charges if the return is a result of our error.
Ship back to us, at your expense, via UPS, FedEx or USPS Priority Mail with Insurance and tracking.
UPS and FedEx have tracking and automatic insurance of $100 included at no additional charge.
Save your tracking number in case we need it.
(Final sale orders do not qualify for returns.
Final sale orders refer to the following: Closeout Orders, Special/Custom Orders and Large Orders which are $500.00 or more.)
Each order is carefully packed and inspected twice by two different people to ensure order accuracy.
Please inspect your package carefully upon receipt.
If you believe you received something in error, we will request that you email us a picture of the error to ensure a speedy resolution.
Tracking information will be provided via email once your order is shipped.
Then, you can follow it's journey.
Canadian orders are shipped via UPS Standard, FedEx Standard or USPS.
These orders are subject to duties and brokerage fees.
When an order is shipped expedited, brokerage fees are included in the shipping cost.
We have special expedited pricing with FedEx in place. To learn more, please contact us.
Brokerage fees for Canada are in Canadian Dollars:
Receiver is responsible for brokerage fees and any duties or taxes due at time of delivery.
Your order should take between 5–15 business days to arrive, pending normal Canadian customs.
For volume sales outside of the United States, please contact us so that we may help you.
We only accept payment in US Dollars via Wire Transfer for international orders.
In accordance with international laws, the cost of the merchandise is stated on the customs documentation.
Broker fees and/or import duties are levied by customs only when the order reaches the destination country.
These charges are due by the receiving party and we have no control over them.
We recommend that you contact your local customs office in advance to obtain further information about customs policies in your country.